Guidance for Fraud-Affected Individuals
Our Areas of Focus
We focus on assisting individuals who have experienced financial losses due to romance or cryptocurrency-related fraud. Our team operates within Canadian legal frameworks and prioritizes the needs and concerns of those we support. We apply blockchain analysis tools where relevant to review case details and provide informed, transparent guidance throughout the process.
Meet Our Team
Learn more about our team members, who combine professional experience with a supportive, client-focused approach to their work.
Michael Hier
General Counsel , Legal Department
Oversees all legal aspects of the recovery process, ensuring strict adherence to legal frameworks to protect client interests. Read less
Oversees all legal aspects of the recovery process, ensuring strict adherence to legal frameworks to protect client interests. Read more
Contacts
Sophie Leblanc
Blockchain Investigator, , Investigations Department
Specializes in tracing fund movements across complex blockchain networks to uncover critical paths for asset recovery. Read less
Specializes in tracing fund movements across complex blockchain networks to uncover critical paths for asset recovery. Read more
Contacts
David Chen
IT Director, Information Technology
Leads the IT infrastructure and security strategy, ensuring all client data and internal systems are protected with enterprise-grade protocols. Read less
Leads the IT infrastructure and security strategy, ensuring all client data and internal systems are protected with enterprise-grade protocols. Read more
Contacts
Ryan O'Connor
IT Support Specialist, Information Technology
Provides technical assistance to team members, ensuring smooth operation of all hardware and software used in the recovery process. Read less
Provides technical assistance to team members, ensuring smooth operation of all hardware and software used in the recovery process. Read more
Contacts
Narain Al-Rashid
Database Administrator, Information Technology
Manages the complex data architecture that stores and organizes blockchain transaction records for investigator access. Read less
Manages the complex data architecture that stores and organizes blockchain transaction records for investigator access. Read more
Contacts
Monica Patel
Senior Software Engineer, Information Technology
Develops and maintains the secure case management platform that allows the team to track recovery cases efficiently. Read less
Develops and maintains the secure case management platform that allows the team to track recovery cases efficiently. Read more
Contacts
Lisa Kim
UX/UI Designer, Information Technology
Designs client-facing interfaces and internal tools to make the recovery process intuitive and easy to navigate for both staff and clients. Read less
Designs client-facing interfaces and internal tools to make the recovery process intuitive and easy to navigate for both staff and... Read more
Contacts
Erica Roberts
Client Support Specialist, Client Services
Works directly with clients to develop and execute effective strategies for navigating the recovery process and reclaiming lost assets. Read less
Works directly with clients to develop and execute effective strategies for navigating the recovery process and reclaiming lost assets. Read more
Alex Bennet
Client Support Specialist, Client Services
Provides empathetic support, helping clients understand each step of the process with clarity and reassurance. Read less
Provides empathetic support, helping clients understand each step of the process with clarity and reassurance. Read more
Stacy Wellington
Client Support Specialist, Client Services
Focuses on recovering funds from investment and romance scams by combining detailed investigative work with compassionate client support. Read less
Focuses on recovering funds from investment and romance scams by combining detailed investigative work with compassionate client support. Read more
Chiara Cerrato
Client Support Specialist, Client Services
Utilizes advanced blockchain analysis to uncover crucial data, supporting the team's efforts to track and recover misappropriated cryptocurrency.
Read less
Utilizes advanced blockchain analysis to uncover crucial data, supporting the team's efforts to track and recover misappropriated cryptocurrency. Read more
Jessie Armour
Client Support Specialist, Client Services
Serves as a primary point of contact, ensuring clients receive clear communication and supportive guidance at every stage. Read less
Serves as a primary point of contact, ensuring clients receive clear communication and supportive guidance at every stage. Read more
Bradley Johnson
Client Support Specialist, Client Services
Provides empathetic support, helping clients understand each step of the process with clarity and reassurance. Read less
Provides empathetic support, helping clients understand each step of the process with clarity and reassurance. Read more
Integrity
We uphold the highest standards of honesty and fairness, ensuring our clients can trust our actions and words.
Transparency
Our processes are clear and open, providing clients with every detail they need to feel secure in their decisions.
Client Focus
Your needs guide our approach, ensuring that we prioritize your recovery and peace of mind throughout the process.
Client Feedback
Insights from Our Clients
”I lost over $40,000 in Bitcoin to a fake trading platform. I didn't know where to turn. CryptoRefunds took my case and I didn't pay a cent until the money was back in my wallet. Legit service.”
Clarice TurnerInvestment Scam 
”Someone hacked my phone and cleaned out my crypto wallet. The team helped me file reports and track where it went. Took a while but they stuck with it. Never asked for money upfront like those other sites.”
Brian MotenCryptocurrency scam 
”An exchange froze my account with $8,000 inside and stopped responding to my emails. Refund Authority stepped in, handled the dispute, and got my account unlocked within a month. No upfront fees. No runaround. Just results. Highly recommend.”
Joyce GouldExit Scam 
”I'm not tech savvy at all. When I lost access to my old Bitcoin wallet, I figured the money was gone forever. These guys helped me get back in. They explained everything in plain language and didn't make me feel dumb. Took a few days but they did it. No complaints.”
Sharon RoddyInvestment Scam 
"A friend recommended an investment platform that turned out to be fake. I lost $9,000 before realizing it. Refund Authority took my case and handled everything. No money upfront. They kept me updated and got my funds back in about two months. I'm so relieved."
Sophia MartinezInvestment Scam 
"I had $14,000 stuck on an exchange that stopped answering my support tickets. Refund Authority stepped in and sorted it out. They didn't ask for payment until after my money was returned. Worth it."
Marcus Webb Exit Scam 
"Someone hacked my phone and stole my crypto. I didn't know where to start. Refund Authority helped me file reports and track the transactions. They stayed on it for months and never gave up. Got most of it back.
Tanya BrooksCryptocurrency Scam 
"Met someone online who talked me into a crypto trading site. Put in $7,500 and then couldn't withdraw anything. Refund Authority took over communications and applied pressure. Within weeks I had my money back. Legit service."
Derek SimmonsInvestment Scam 
Take the Next Step Toward Recovery
We understand the challenges you’ve faced. Our dedicated team is here to guide you through the recovery process, ensuring clarity and support every step of the way.